Refund Policy

We want you to be confident in your purchase of a SecureWise AI subscription. If you're not satisfied, you may request a full refund within 30 days of your original order date. This applies to new subscriptions and to the first charge on an upgrade to a higher plan.

Our order process is handled by our reseller and Merchant of Record, Paddle.com. All refunds are processed by Paddle. To request a refund:

• Visit paddle.net, look up your order using the email address you used at checkout, and follow the on-screen instructions to request a refund. You'll find your order in the receipt Paddle emailed you after purchase.
• Or contact our support team at support@securewise.io with your order reference and we'll help you through the process.

Subscription renewals (the recurring charges after the first billing period) fall outside the 30-day money-back guarantee. To avoid being charged for a renewal, cancel your subscription before the next billing date from your billing settings inside the app, or via paddle.net. If you were charged for a renewal you did not intend, contact us within 14 days of the charge and we will review it in good faith together with Paddle.

Once a refund is approved by Paddle, the refunded amount is returned to your original payment method (typically within 5–10 business days, depending on your bank or card issuer). Your paid access to premium features and any additional seats will end at the time the refund is processed, and your workspace will revert to the free tier (any data you have created is retained subject to our Privacy Policy and Terms of Service).

If you have a billing concern, please contact us or Paddle first — we will do our best to resolve it quickly. Initiating a chargeback with your bank without contacting us may result in immediate suspension of the account pending investigation.

Nothing in this policy limits any statutory refund or cancellation rights you may have under applicable consumer protection law in your country of residence.

Securewise GRC LTD (Jamaica) · support@securewise.io · Contact us